What amenities are included with your apartments?

Our apartments offer a variety of amenities designed for convenience and lifestyle. These include secure underground parking, coworking spaces, a fitness centre, outdoor patio and BBQ areas, bookable amenity room with kitchen, storage units, and bike storage. Please refer to individual listings for details on each property in Edmonton and Calgary.

What safety features are in place at the apartments?

Our property includes security cameras, key fob-controlled access, and secure underground parking. On-site management is available during office hours at most locations. Our rentals are situated in established, safe neighbourhoods in Edmonton and Calgary.

Do the apartments have air conditioning?

Air conditioning availability varies by property. Please refer to individual listings for details on cooling systems and in-suite climate control.

Do your apartments have modern appliances?

Yes, our rental apartments feature modern finishes including stainless steel appliances and Samsung front-load laundry.

How do I book the Amenity Room at the Chappelle Apartments?

Chappelle 28 Apartments

Contact your property manager for details. 

Fees:
$50 for half day (4 hours)
$100 for full day (8 hours)
A refundable deposit of $200 is required to book the space and will be returned after the event is complete. Cleaning and property upkeep is required by the tenant after use otherwise the deposit will be used for professional cleaning services.  

Hours of Operation:
Monday to Friday 8am - 6pm
Saturday & Sunday 8am - 6pm

Capacity: 10 people

Please view our policy on useage, prohibited activities and more. 

Are utilities included in the rent?

Utility inclusion varies by property. Listings will state whether utilities are included or paid separately.

Are your suites furnished or unfurnished?

All of our rental properties in Edmonton and Calgary are unfurnished, allowing residents the flexibility to personalize their home according to their needs and preferences.

Where can I learn more about the neighbourhoods (Chappelle Gardens, Orchards at Ellerslie, Paisley)?

South Edmonton is home to many exciting neighbourhoods! We understand the importance and convenience of being close to popular services and amenities. Discover our amenity feature sheets for all three of these amazing locations to learn more about the nearby shopping, services, schools and daycares:

Are the neighbourhoods suitable for students/families/pet owners/retirees/young professionals/newcomers?

Our Edmonton and Calgary rentals are well-suited for everyone seeking conveniently located, professionally managed housing.

Are your rentals close to transit (LRT/bus routes)?

Yes. All our locations offer convenient access to public transit and major roadways, supporting easy commuting throughout Edmonton and Calgary.

Where are your rental properties located?

Our Edmonton rental properties are located in South Edmonton communities including Heritage Valley, Paisley, Chappelle Gardens, and Orchards at Ellerslie, near Ellerslie Road, South Edmonton Common, and Currents of Windermere. Our Calgary rental property is located in Central Calgary, near Chinook Mall. These locations offer convenient access to shopping, transit, major roadways, and everyday amenities.

Is high-speed internet available?

Yes. High-speed internet services are available at our rental properties in Edmonton, including Heritage Valley, Chappelle Gardens, Paisley, and Orchards at Ellerslie, as well as at our Central Calgary rental property. Internet service providers and connection options may vary by property, and internet is not included with all rentals.

Is in-suite laundry included?

Yes. All of our apartments, duplexes and townhomes in Edmonton and Calgary include in-suite laundry, offering added convenience for residents.

Do you allow pets?

Pets are negotiable and pet policies are dependent on the property. A pet photo and references may be requested at time of application.

  • Only cats and dogs are permitted at this time. 
  • Pets must be spayed or neutered and licensed with the city.
  • Size restrictions may apply based on the size of the unit being rented. 
  • Maximum 2 pets will be allowed based on the property size. 
  • All pets are subject to approval by the property management group. 

There is a non-refundable pet deposit of $250 and a monthly pet fee of $35/month*

*Please note this is subject to change. Please reference your lease agreement for up to date terms. 

Is parking included?

Parking is determined by the home that you are renting.

Upper townhome and duplex rental units have access to a double deatched garage. Some townhomes have an outdoor energized parking stall. 

Units without assigned parking will only have street parking available. Our rental locations are close to green space areas so there is always ample parking nearby. 

Is renters insurance required?

Yes. Tenant insurance is required for all residents and must be maintained for the duration of the tenancy.

How do I submit a maintenance request?

After March 1, 2024, to complete a maintenance request pleae send an email to maintenance@rentuptown.ca.

Please provide your name, unit number, address, and description of the issue.

Where is the property management office?

Where is the new property management office located?

The property management office is located in the Chappelle 28 apartment building.
Suite 103, 14005 28 Avenue SW.

How do I contact my property manager?

For property management general inquiries please contact Preet at hsidhu@rentuptown.ca 

What are the requirements for a rental application?

We will need to check your credit, proof of employment or income and references. Applicants must provide a combined income of approximately 3x the rent. Credit scores are required of at least 600 with little to no collections, judgements, etc. on file. We will also need photo ID and your SIN number for the application as it is required for the finalization of the lease agreement. 

A pet photo is also required if applying with a pet.

For New to Canada renters that do not yet have established credit we require 6 months worth of rent and the deposit up front. 

How do I book a viewing?

Once you have explored our available rental properties, remember the address of the unit you want to book a viewing for. 

Visit our online booking site and find a time that works for you and confirm the address. Our leasing team will reach out to you to confirm your attendance before your viewing. You can also text or call us at 780-650-1111 to book a viewing or send us an email at rent@rentuptown.ca if you need more information. 

Do I have to take care of lawn maintenance and snow removal?

In order to keep our rental operational costs as low as possible we require tenants to care for the exterior lawn and walkway all year round. 
This includes weed removal, lawn mowing, snow shovelling and adding gravel or sand on icy walks to ensure safety and to avoid any additional charges.

More information can be found in the current lease agreement. 

Do you offer short term rentals?

Not at this time. We are currently only offering 12 month rental agreements. We want our tenants to feel like our properties are your home for the long term. 

How much notice do you require when ending a lease?

In accordance with Alberta’s Residential Tenancies Act, tenants are generally required to provide at least one full rental period’s written notice before ending a lease. For most monthly leases, this means providing one month’s notice. Please review your lease agreement for specific terms, as some properties may have additional requirements.

Are your rentals professionally managed?

Yes. We are a licensed rental management company managing all our rental properties, ensuring responsive maintenance, clear lease terms, and professional communication throughout your tenancy.

How many people can live in a home or suite?

We follow all housing and healthing standards as set by the Canada Mortgage and Housing Corporation, Government of Alberta and City of Edmonton to ensure there is acceptable required sleeping space for all occupants. This unfortunately may not be a fit for multiple families or larger families for the size of our rental properties.

Under the Standard, suitable housing is based on the following criteria:

  • A maximum of 2 persons per bedroom.
  • Household members, of any age, living as part of a married or common-law couple share a bedroom with their spouse or common-law partner.
  • Lone parents, of any age, have a separate bedroom from their children.
  • Household members aged 18 or over have a separate bedroom, except those living as part of a married or common-law couple.
  • Household members under 18 years of age of the same sex may share a bedroom, except lone parents and those living as part of a married or common-law couple.
  • Household members under 5 years of age of the opposite sex may share a bedroom if doing so would reduce the number of required bedrooms. This situation would arise only in households with an odd number of males under 18, and odd number of females under 18 and at least one female and one male under the age of 5.

An exception to the above is a household consisting of 1 individual living alone who may live in a studio apartment with no separate bedroom.

Please check your lease agreement or leasing agent to confirm the acceptable number of people allowed in your rental home. 

What is the security deposit?

The security deposit is typically equal to one full month’s rent for all of our rental properties in Edmonton and Calgary. From time to time, we may offer special promotions or incentives that can affect deposit requirements, so be sure to keep an eye out for current offers or check with our leasing team for details.

How long does it take to get an application approval?

We always recommend applying as soon as possible to secure the unit. The security deposit (one month's rent) is due at application. You will be notified of your application approval or denial within 72 hours. If your application is denied your security deposit is returned. Once approved we ask that you review the lease agreement. If you choose not to go forward with the rental unit you will forfeit your deposit to re-lease the unit. 

What happens after I apply?

  1. You will then be asked to send the security deposit (one month's rent) via e-transfer to a specified email that will be sent to you, to secure the home. You'll be notified of approval within 72 hours. Once approved please review the lease agreement. If you are not approved your security deposit will be returned.
     
  2. You will be contacted to schedule your move in.
     
  3. On your scheduled move in date, please have prepared a Void Cheque or PAD form for rent payments. Rent payments are debited from the account on the 1st of each month.

*Please note if you are approved and decide to not move forward with the rental unit you will forfeit $500 of your deposit for re-leasing of the rental unit. 

How do I pay my rent?

Rent payment is accepted by EFT (electronic funds transfer) only. No cheques, cash or other forms of payment are accepted. Tenants will supply the landlord with a PAD form or VOID cheque for payments to be directly debited from the account on the 1st of each month.

Your completed PAD form can be emailed to ar@rentuptown.ca

I'm not ready to rent yet but I want to in the future

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